The Reef Playacar

Av.Xaman-Ha, Retorno Sayil S/NPlaya del Carmen77710Mexico
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About The Reef Playacar

The Reef Playacar is an all-inclusive boutique resort and spa located ocean side in Playa del Carmen, in the Playacar community.

Room choices are guest rooms or villas with king or double beds. Rooms either have balconies or terraces and all include a TV. The resort is not wheelchair accessible. WiFi is available, for a fee.

The Reef Playacar has two pools with sun loungers, as well as a kid's pool, fitness center, and billiards. Non-motorized water sports activities are onsite. There are planned entertainment and sport activities, plus a fully supervised kids program. There are also wedding packages available.

There are numerous restaurants and bars onsite, including Chula Vista, Botticelli, Terraza Grill, Deli Snack Bar, Ice Cream Parlor, Cenote, Azul 48, La Cascade, Bar Papo's La Chiquita, and Nico's Lounge Bar.

A golf course is across the street and The Reef Spa and PADI Dive Center are on location.


Av.Xaman-Ha, Retorno Sayil S/N, Playa del Carmen, 77710, Mexico
Telephone: +52 9848734120 | Official Homepage

Top amenities

  • WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Airport shuttle
  • Beach / Sun umbrellas
  • Bell service
  • Computer with internet
  • Concierge
  • Conference rooms
  • Convenience store
  • Deck chairs / Lounge chairs
  • Direct beach access
  • Doctor on site
  • Gym
  • Hotel bar
  • Hotel safe
  • Laundry service
  • Non-smoking rooms
  • Organized activities
  • Outdoor swimming pool
  • Parking garage
  • Pool bar
  • Restaurant
  • Terrace
  • Towels at the pool / beach
  • Wellness center / Spa

Room facilities

  • Air conditioning
  • Balcony / Patio
  • Bathroom with shower
  • Cosmetic mirror
  • Desk
  • Fan
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Ironing board
  • Refrigerator
  • Room safe
  • Satellite TV
  • Telephone
  • Television

Wellness / Spa

  • Beauty salon
  • Body treatments
  • Hydrotherapy
  • Massage
  • Sauna
  • Steam room
  • Turkish bath / Hammam
  • Whirlpool / Hot tub


  • Accessible parking

For children

  • Child / Baby crib
  • Childcare / Babysitting
  • Kids' club
  • Kids' playground
  • Organized activities for kids

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 12:00

Positive Reviews

Small, with personal service

This hotel is small and that size enables the staff to give more personal and friendly service to the guests. It is located inside a gated community which has a great sense of neighborhood. Guests feel safe to walk about and explore the shops and area.

Beautiful, inside and out

The grounds of this hotel are just gorgeous. The setting is landscaped with the full tropical feel and every corner is lush and beautiful. The beach at Reef Playacar is also beautiful and fairly private. There are no high rises or crowds to obscure the ocean views.

A lot of free amenities

While many excursions and activities in and around the hotel do cost extra, there are enough free amenities to keep even the most active guest busy and bustling. Guests can use bikes, kayaks, boats, and tennis equipment for free, plus watch the movies and other entertainment at no charge.

Negative Reviews

For a younger crowd

This hotel has changed to reflect the community changes at Playa del Carmen. While this little town used to be charming and a great retreat, it has now become known as a "little Cancun". The hotel reflects this change and has activities directed towards a younger crowd, like sporting and entertainment for a busy lifestyle. The loud music and constant traffic makes this hotel a mini-fiesta, instead of a mini-oasis.

Not quite all-inclusive

Here, all-inclusive doesn't include all. You'll be paying extra for services and treats like wine and premium drinks. Menu choices, instead of standard fare and buffets, are extra. Plus, the WiFi has a hefty cost for guests who want that feature.

Beware the time share

This hotel has time share representatives chomping at the bit to get time with you. Their high-pressure sales pitches at every reception desk makes for unpleasant customer service experiences.

Rating Overview

Rating trivago Rating Index based on 2178 reviews across the web
7.9 /10
  • Expedia
    8.0 /10
  • Zoover
    8.4 /10
    8.2 /10
    9.3 /10
  • Catch it
    6.0 /10
  • Other Sources
    7.6 /10
7.9 out of 10 based on 2178 reviews