Viceroy Riviera Maya

Playa Xcalacoco Frac 7Playa del Carmen77710Mexico
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About Viceroy Riviera Maya

A few miles north of Playa del Carmen and 40 miles south of Cancun, the Viceroy Riviera Maya offers travelers an elegant escape with chic accommodations and amenities. The beachfront property puts guests with close proximity to fishing, sailing and other activities.

Sophisticated villas feature private patios complete with plunge pools and outdoor showers, and a lovely terrace. Modern amenities include free Wi-Fi, flat-screen TVs, DVD players, iHome docking stations, minibars and air-conditioning. Upgraded villas add butler service.

The Viceroy Riviera Maya offers a nice range of amenities from the spa to the outdoor pool, gym, library lounge and activities desk.

There are two restaurants on property. La Marea features a contemporary Mexican and Mediterrean inspired menu, while the outdoor Coral Grill & Bar features a mix of seafood, pizza and other dishes.

Area attractions such as Tulum, Xcaret and Xel-ha are within driving distance of the hotel.


Playa Xcalacoco Frac 7, Playa del Carmen, 77710, Mexico
Telephone: +52 9848773000 | Fax: +52 9848773001 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Airport shuttle
  • Bungalows
  • Computer with internet
  • Concierge
  • Deck chairs / Lounge chairs
  • Direct beach access
  • Free WiFi in lobby
  • Hairdresser
  • Hotel bar
  • Hotel safe
  • Laundry service
  • Non-smoking rooms
  • Outdoor swimming pool
  • Parking garage
  • Pets allowed
  • Pool bar
  • Restaurant
  • Room service
  • Terrace
  • Towels at the pool / beach
  • Wellness center / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Flatscreen TV
  • Free WiFi in rooms
  • Hairdryer
  • Ironing board
  • Room safe
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Beauty salon
  • Massage
  • Steam room
  • Whirlpool / Hot tub

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 12:00

Positive Reviews

Serene and Secluded

Tucked in the jungle, the Viceroy Riviera Maya offers an intimate, private hotel experience away from the crowds. Quite a few guests who have stayed here couldn’t help but comment that the property offers a peaceful setting that makes everybody feel as though they are in their own private world.

Flavorful Food

Creative and fresh cuisine at both La Marea and the Coral Grill and Bar get rave reviews for the quality and originality. Diners also add that the service at both places is impeccable and that all of the dishes are beautifully plated.

Service Oriented Staff

Whether it’s at the spa, the activities desk or the beach, the employees at the Viceroy Riviera Maya seem to stand out because of their excellent service. Helpful, respectful and all about service are just a few ways guests have described the stellar staff.

Negative Reviews

Noise From Neighboring Hotel

While the hotel has a reputation for being a peaceful retreat, there have been instances where guests have complained they heard noise from the neighboring hotel. This typically happens when there is a DJ spinning at the pool, and not on a regular basis.

Difficult to Find for Some

No huge signs and a sort of hidden entrance have made it challenging for some travelers to find the hotel when they were driving in for the first time.

Spotty Wi-Fi Connection

There have been instances guests have noticed the iffy Wi-Fi connection. While this doesn’t seem to bother a lot of people, those who have to stay connected constantly may be inconvenienced if the issue arises.

Rating Overview

Rating trivago Rating Index based on 508 reviews across the web
9.1 /10
    8.0 /10
  • Other Sources
    8.5 /10
9.1 out of 10 based on 508 reviews