Viva Wyndham Maya - An All Inclusive Resort

Paseo Xaman Ha Hotelero 5Playa del Carmen77710Mexico
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About Viva Wyndham Maya - An All Inclusive Resort

Viva Wyndham Maya - An All Inclusive Resort is an all-inclusive resort which caters to the whole family with a variety of planned activities is located on the Riviera Maya beach.

All rooms include air conditioning, in-room safe, cable TV service, complimentary toiletries, hairdryer and private balconies.

The hotel provides 24-hour front desk, sauna and spa treatments, on site tennis, dance lessons, outdoor pool, children’s pool, wedding services, hair salon, business centre and childcare. Free Wi-Fi is available as well as premium, pay-for internet service.

Guests also have several restaurants to choose from and the all-inclusive package includes all meals, snacks and beverages including alcoholic drinks.

Viva Wyndham Maya - An All Inclusive Resort is just a few steps away from the beach and Playacar Golf Club is an 8-minute walk away. Local activities include bicycling, tennis, volleyball and several water sports including kayaking, sailing, snorkeling, surfing and windsurfing.


Paseo Xaman Ha Hotelero 5, Playa del Carmen, 77710, Mexico
Telephone: +52(984)8734600 | Fax: +52(984)8734624 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Airport shuttle
  • Beach / Sun umbrellas
  • Bell service
  • Business center
  • Computer with internet
  • Concierge
  • Conference rooms
  • Deck chairs / Lounge chairs
  • Direct beach access
  • Disco / Nightclub
  • Doctor on site
  • Express check-in / out
  • Free WiFi in lobby
  • Gym
  • Hairdresser
  • Hotel bar
  • Hotel bar on the beach
  • Hotel safe
  • Laundry service
  • Non-smoking rooms
  • Organized activities
  • Outdoor swimming pool
  • Parking garage
  • Pets allowed
  • Pool bar
  • Restaurant
  • Terrace
  • Towels at the pool / beach
  • Washing machine
  • Wellness center / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Desk
  • Free WiFi in rooms
  • Hairdryer
  • Ironing board
  • Room safe
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Beauty salon
  • Body treatments
  • Hot stone massage
  • Hydrotherapy
  • Massage
  • Sauna
  • Steam room
  • Whirlpool / Hot tub


  • Accessible parking
  • Wheelchair accessible

For children

  • Child / Baby crib
  • Childcare / Babysitting
  • Kids' club

Positive Reviews

Fun and beautiful location

The resort is a short walk away from the beach and a the nearby shopping area. An extensive range of services and activities are available to guests, including water sports, tennis, volley ball, dance lessons and a night club scene in the evening.

Friendly and attentive staff

Staff are friendly, attentive and proactive in welcoming and involving guests in resorts' activities. Housekeeping staff are also diligent in keeping the guest rooms and common areas clean and presentable.

Fresh and varied dining experience

The resort offers a variety of freshly prepared dishes. Guests are also able to dine at other restaurants which partner with Viva Wyndham Maya Resort.

Negative Reviews

Poor dining experiences

The restaurants are not air conditioned and at times it may be hotter inside than it is out in the sun, according to guests. This coupled with the reportedly poor selection of food makes for an unpleasant dining experience. Apparently due to the hot weather and lack of air conditioning the food is not always fresh or palatable.

Poor Wi-Fi service and extra charges

The free internet service is poor and unreliable. You may find that the Wi-Fi is slow and difficult to connect to. Although the resort is all-inclusive, extra charges apply if to use services such as the high-speed Wi-Fi and the safe for storing valuables. One complimentary bottle of water is included in the room, however further water needs to be purchased from the gift shop.

Cleanliness could be improved

According to guest reviews, the standard of cleanliness needs attention. Some guests found cockroaches in their rooms and in the hallways. Other in-room cleanliness problems were reported, including mold in the bathrooms and the rooms were not always kept thoroughly clean.

Rating Overview

Rating trivago Rating Index based on 4144 reviews across the web
7.9 /10
  • Expedia
    7.6 /10
  • Zoover
    8.6 /10
    7.8 /10
    4.4 /10
  • Catch it
    7.0 /10
  • Other Sources
    8.0 /10
7.9 out of 10 based on 4144 reviews