Hard Rock Hotel Riviera Maya

Carretera Cancun- Chetumal km 72Puerto Aventuras77710Mexico
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About Hard Rock Hotel Riviera Maya

A 4.5-star resort beside the Gulf of Mexico, the Hard Rock Hotel Riviera Maya features a private beach, indoor and outdoor pools, and a full-service spa. The resort lies within a ten-minute drive of Dolphin Discovery water park.

Rooms feature private balconies with hammocks, air-conditioning, hydro spa tubs, minibars, satellite TV, and complimentary Wi-Fi. Additional conveniences include digital safes and Rock Spa bath amenities. Upmarket suites are also available.

The all-inclusive Hard Rock Hotel Riviera Maya offers non-motorized water sports such as snorkeling and kayaking, fitness classes, tennis courts, and a teen lounge. Scuba diving, childcare, laundry, and airport transfers are available for a fee. An adult-only mini-resort with a nightclub is available.

There are numerous on-site dining options serving everything from international buffets to traditional South American cuisine. Plus, guests can enjoy drinks at several bars (including a swim-up bar).

Guests can visit the Bel Air Animal Park and Cristalino Cenote, both within eight miles of the resort.


Carretera Cancun- Chetumal km 72, Puerto Aventuras, 77710, Mexico
Telephone: +52(98)48751100 | Fax: +52(98)48751101 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour room service
  • 24-hour reception
  • Airport shuttle
  • Beach / Sun umbrellas
  • Bell service
  • Bungalows
  • Business center
  • Computer with internet
  • Concierge
  • Conference rooms
  • Deck chairs / Lounge chairs
  • Direct beach access
  • Disco / Nightclub
  • Doctor on site
  • Elevator
  • Express check-in / out
  • Free WiFi in lobby
  • Gym
  • Hotel bar
  • Hotel bar on the beach
  • Hotel safe
  • Laundry service
  • Non-smoking rooms
  • Organized activities
  • Outdoor swimming pool
  • Parking garage
  • Pets allowed
  • Pool bar
  • Restaurant
  • Room service
  • Terrace
  • Towels at the pool / beach
  • Wellness center / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Balcony / Patio
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Cosmetic mirror
  • Desk
  • Fan
  • Flatscreen TV
  • Hairdryer
  • Internet
  • Room safe
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Beauty salon
  • Body treatments
  • Massage
  • Sauna
  • Whirlpool / Hot tub


  • Accessible parking
  • Accessible paths / hallways
  • Wheelchair accessible

For children

  • Child / Baby crib
  • Kids' club
  • Kids' playground

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 12:00

Positive Reviews

Excellent rooms

Guests have found the rooms and suites at this Riviera Maya resort to be of an excellent overall standard. Highlights for many have included the private balconies and hydro spa tubs. Guests who mention the quality of the Wi-Fi in their reviews rate both speed and reliability as excellent.

Numerous on-site activities

There’s little chance of you ever feeling bored here. Previous guests have found the choice of activities excellent, with many included in the all-inclusive rate. Of course, if you just want to chill, the expansive pools and private beach provide the perfect settings for you to do just that.

Enjoyable dining

Guests have enjoyed the selection of restaurants at this resort, finding that there is sometimes to suit every appetite. The quality of the food and wait services is generally described as excellent.

Negative Reviews

Adults-only section can cause problems

Guests are generally impressed with the adults-only section of this resort. However, those guests with children were disappointed to realise that many of the restaurants only admit adults too. This limited the on-site dining options fairly considerably.

Some service related issues

Make no mistake that this is a massive resort and while many guests have rated the standard of service here highly, other have not been quite so impressed. The main problem appears to be that with so many staff, it is difficult to get any member of the team to take full ownership of resolving any problems.

Hard Rock equalled hard sell for some

Guests occasionally mention that they felt under pressure from staff to attend a timeshare sales presentation, also reported that the staff isn’t averse to calling rooms to try to sell packages and excursions - sometimes as early as 7am. Not all that many people are thrilled by the prospect of fielding sales calls so early in the morning.

Rating Overview

Rating trivago Rating Index based on 1997 reviews across the web
8.7 /10
  • Hotelsclick.com
    9.4 /10
  • ebookers.com
    8.0 /10
  • Other Sources
    8.6 /10
8.7 out of 10 based on 1997 reviews