Alua Tenerife

Calle Antonio Ruiz Alvarez, 7 38400 - Puerto de la CruzPuerto de la Cruz38400Spain
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About Alua Tenerife

Turquesa Playa is a family-friendly hotel in Puerto de la Cruz featuring two swimming pools, a restaurant, a health club, a small shopping centre and easy access to several beaches.

Non-smoking rooms feature satellite television, air conditioning, a furnished balcony, hair dryer, coffee and tea facilities, minibar and a kitchenette with refrigerator and microwave.

Services and amenities offered at the hotel include tennis courts, games room, playground, a garden, billiards tables, mini golf, library, 24-hour front desk, currency exchange, tour desk, luggage storage, a nightclub and an entertainment team.  The health club has a solarium, gym, massage rooms, sauna and hot tub.

At Punta Brava Restaurant, breakfast is served each morning and it specializes in international cuisine.  A bar is also located on-site.

Turquesa Playa is located close to Garden Beach, Playa Jardin, Castillo San Felipe, Plaza del Charco, Loro Parque and Ermita de San Juan.  A bus station is located only a fifteen-minute walk away and there is a golf course nearby.


Calle Antonio Ruiz Alvarez, 7 38400 - Puerto de la Cruz, Puerto de la Cruz, 38400, Spain
Telephone: +34 912186256 | Official Homepage

Top amenities

  • WiFi in lobby
  • WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Beach / Sun umbrellas
  • Bell service
  • Computer with internet
  • Conference rooms
  • Convenience store
  • Deck chairs / Lounge chairs
  • Elevator
  • Gym
  • Hairdresser
  • Hotel bar
  • Indoor swimming pool
  • Laundry service
  • Non-smoking rooms
  • Organized activities
  • Outdoor swimming pool
  • Pool bar
  • Restaurant
  • Terrace
  • Towels at the pool / beach
  • Washing machine
  • Wellness center / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Balcony / Patio
  • Bathroom with bathtub
  • Bathroom with shower
  • Cosmetic mirror
  • Desk
  • Flatscreen TV
  • Hairdryer
  • Internet
  • Refrigerator
  • Room safe
  • Satellite TV
  • Telephone
  • WiFi in rooms

Wellness / Spa

  • Beauty salon
  • Massage
  • Sauna
  • Whirlpool / Hot tub


  • Accessible paths / hallways
  • Wheelchair accessible

For children

  • Child / Baby crib
  • Kids' playground

Arrival / Departure

  • Check-in: 14:00
  • Check-out: 12:00

Positive Reviews

High-quality, Delicious Food

The food served at the restaurant at Turquesa Playa is fresh, healthy and excellently prepared. Guests reported that there was something different to try every day, there is an excellent selection of both alcoholic and non-alcoholic beverages and a wide variety of breads to go with every meal.

Well-maintained and Comfortable Guest Rooms

Guests reported that the rooms are clean and well-maintained with a luxurious bathroom and spacious balcony. Also reported was soundproof walls, comfortable beds and excellent air conditioning.

Staff is Very Friendly and Helpful

Nothing is too much for the helpful and accommodating staff. They are always there to help and nothing is to too much for them. Guests reported that staff helped them with various things such as printing off itineraries, providing directions and supplying extra amenities in rooms.

Negative Reviews

Everything closes in the Evenings and on Sundays

Turquesa Playa seems to be understaffed which could be the reason why there is no food available at the bar in the afternoon, the pool closes at 6PM and pretty much everything at the hotel comes to a halt on Sundays with all facilities closed and no staff to be found anywhere.

Guest Rooms are Tired and Unkempt

The rooms look like they have not been updated since the 1980's. Guests reported that the beds are uncomfortable, there is some dust behind furnishings, the curtains are torn and the rooms are quite small.

Food Consists of Poorly-Served, Processed Items

Guests reported that the food is poor-quality, processed items served on plastic plates. Also reported was a shortage of staff at both the restaurant and bar which results in long waits to be seated and served.

Rating Overview

Rating trivago Rating Index based on 1399 reviews across the web
7.4 /10
  • Expedia
    7.2 /10
  • Catch it
    7.3 /10
    7.3 /10
  • Customer Alliance
    8.4 /10
  • Zoover
    7.5 /10
  • Other Sources
    7.1 /10
7.4 out of 10 based on 1399 reviews