Hotel ValleMar

Avda. de Colón, 4Puerto de la Cruz38400Spain
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About Hotel ValleMar

Hotel ValleMar is a hotel situated in the centre of Puerto de la Cruz that features two restaurants, an outdoor pool and a location that allows easy access to the beaches.

Non-smoking guest rooms feature satellite television, minibar, a hairdryer, a safe, a balcony or private yard and air conditioning.

Services and amenities offered at the hotel include billiards tables, hot tub, tour desk, a garden, a sun terrace, table tennis, bicycle rental, complimentary Wi-Fi, shuttle service, 24-hour front desk, luggage storage, childcare services and laundry facilities.

Kontiki serves lunch only and has a bar that serves a variety of beverages.  La Finca is an oceanfront restaurant that serves a buffet breakfast each morning and also specializes in local cuisine for dinner.

Hotel ValleMar is located close to Casino Puerto de la Cruz, Loro Parque, Church of Nuestra Senora de la Pena de Francia, Plaza del Charco Square and the Puerto de la Cruz Oceanfront promenade.  A golf course is located nearby as well.

Contact

Avda. de Colón, 4, Puerto de la Cruz, 38400, Spain
Telephone: +34(922)384800 | Fax: +34(922)383408 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Beach / Sun umbrellas
  • Computer with internet
  • Conference rooms
  • Deck chairs / Lounge chairs
  • Elevator
  • Free WiFi in lobby
  • Hotel bar
  • Laundry service
  • Non-smoking rooms
  • Outdoor swimming pool
  • Parking garage
  • Pets allowed
  • Pool bar
  • Restaurant
  • Terrace
  • Towels at the pool / beach
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Cosmetic mirror
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Room safe
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Whirlpool / Hot tub

Accessibility

  • Wheelchair accessible

For children

  • Child / Baby crib

Arrival / Departure

  • Check-in: 14:00
  • Check-out: 12:00

Positive Reviews

Welcoming and Helpful Staff

The reception staff is very welcoming and friendly and they set out right away asking questions to learn more about guests' individual needs. They try to help out in any way and when issues arise with rooms, they offer to set up guests in another one to better suit their needs. Guests also reported that staff members are always around and they spend time interacting with guests and getting to know them.

Excellent Breakfast to Start of the Day

The buffet breakfast is varied, well-prepared, healthy, delicious and plentiful. Guests reported that the food is gourmet-quality, fresh and local and there are plenty of options for vegetarians and others who are on special diets.

Spacious Rooms with Excellent Facilities

The guest rooms at ValleMar are not only spacious with lots of room to move about, there are lots of storage areas and cupboards to store belongings too. Also reported was comfortable beds, tasteful decor and furnishings and spotlessly clean bathrooms.

Negative Reviews

Meals Are Repetitive

Some guests reported that the meals served in the hotel restaurant are repetitive and everything seems to taste the same. Also reported was a crowded dining area with waits to be seated and served.

Guest Rooms are Small and Uncomfortable

Guests reported that the rooms are small and so are the showers to the point of it being hard to move around. Also reported was poor Wi-Fi reception, a strange smell and malfunctioning air-conditioning units.

Staff Doesn't Fall Back on Complaints

Guests reported that the staff doesn't seem to care when issues arise and when complaints are made, they don't fall back on their promise to correct to issue. Also reported was front desk staff that is unfriendly and unhelpful.

Rating Overview

Rating trivago Rating Index based on 1184 reviews across the web
8.4 /10
  • Other Sources
    8.4 /10
8.4 out of 10 based on 1184 reviews