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About Royalton Riviera Cancun Resort & Spa

Located 20 miles south of Cancun’s Hotel Zone, Royalton Riviera Cancun Resort & Spa offers luxury accommodations in quiet surroundings. The beachfront resort features a full-service spa, casino and nine restaurants.

Each luxury suite is equipped with high-end, modern amenities, including satellite TV, Bluetooth audio system, USB recharger, minibar, safe, and free Wi-Fi. Some suites also include Jacuzzi tub, rooftop pool, or swim-out pool. All accommodations include a balcony or terrace.

Adults can enjoy The Royal Spa, which offers massage, body and facial treatments, while a water park and games room are available for children. The resort also features a number of outdoor pools, tennis courts, and regular entertainment.

The resort’s nine restaurants serve a range of cuisine, including Mexican, Tex-Mex, Italian, Mediterranean, Caribbean, Japanese, and an international buffet. 12 bars can be found around the resort.

Royalton Riviera Cancun Resort & Spa is a 20-minute drive from Cancun International Airport and 40 minutes from Xcaret eco-park.

Contact

Carretera Federal 307 Tulum-Cancun Km 332.15, Puerto Morelos, 77580, Mexico
Telephone: +52(998)2833900 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour room service
  • 24-hour reception
  • Airport shuttle
  • Beach / Sun umbrellas
  • Bell service
  • Business center
  • Casino
  • Computer with internet
  • Concierge
  • Conference rooms
  • Deck chairs / Lounge chairs
  • Direct beach access
  • Disco / Nightclub
  • Elevator
  • Free WiFi in lobby
  • Gym
  • Hairdresser
  • Hotel bar
  • Hotel bar on the beach
  • Laundry service
  • Non-smoking rooms
  • Organized activities
  • Outdoor swimming pool
  • Parking garage
  • Pets allowed
  • Pool bar
  • Restaurant
  • Room service
  • Terrace
  • Towels at the pool / beach
  • Wellness center / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Cosmetic mirror
  • Desk
  • Electric kettle
  • Fan
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Ironing board
  • Refrigerator
  • Room safe
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Beauty salon
  • Body treatments
  • Hot stone massage
  • Hydrotherapy
  • Massage
  • Sauna
  • Steam room
  • Turkish bath / Hammam
  • Whirlpool / Hot tub

Accessibility

  • Accessible parking
  • Accessible paths / hallways
  • Wheelchair accessible

For children

  • Childcare / Babysitting
  • Kids' club
  • Kids' playground
  • Organized activities for kids

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 12:00

Positive Reviews

Professional and courteous staff.

Past guests staying at Royalton Riviera Cancun Resort & Spa have been complimentary when it comes to the resort staff. According to reports, professional and courteous employees are also very friendly. In particular, bartenders and serving staff have earned a reputation for delivering a first class service.

Expansive resort with impressive amenities.

According to reports, the resort, which is said to be expansive and well-maintained, houses a range of impressive amenities. In particular, past guests have been fond of the full-service spa, outdoor pools, and the children's water park.

Resort food receives compliments.

Past guests have been quick to praise the food on offer at the resort, something that is not always the case with all-inclusive resorts. Guests can choose from nine restaurants, serving everything from Mexican and Caribbean cuisine to steakhouse and Mediterranean fare. Zen, the resort's Japanese restaurant, is especially popular.

Negative Reviews

Restaurant reservations cause problems.

While the quality of food at Royalton Riviera Cancun Resort & Spa is said to be high, guests are less keen on the actual dining experience. Reports suggest that reservations are not always accepted, which can make it a long wait to be seated. Meanwhile, service during peak time is said to be slow.

Resort is well outside of Cancun.

The resort is located about 20 miles from Cancun's Hotel Zone, a detail that has disappointed some guests, who complain there is little or nothing to do outside of the resort. Travellers looking to experience the hustle and bustle of Cancun may wish to keep this in mind.

Other minor criticisms.

Past guests have reported a number of other minor criticisms. These include tiresome sales pitches, early closing times for swimming pools, and a beach blemished by seaweed.

Rating Overview

Rating trivago Rating Index based on 219 reviews across the web
8 /10
  • ebookers.com
    6.0 /10
  • Other Sources
    8.3 /10
8 out of 10 based on 219 reviews