Sonesta ES Suites Reno

9845 Gateway DriveReno89521USA
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About Sonesta ES Suites Reno

A three-star hotel located off I-580, the Residence Inn Reno offers easy access to attractions such as the Atlantis Casino Resort and the Wild Island Family Adventure Park. Facilities include a business center and an exercise room.

Studios and one and two-bedroom suites are available, each one featuring air-conditioning, full kitchens, and seating areas. Other amenities include desks, cable TV, and complimentary Wi-Fi.

Guests can enjoy the hotel’s outdoor pool, hot tub, and sports courts, as well as relax on the patio with a fire pit. Other conveniences include 24-hour front desk services, coin-op laundry, and free parking.

A hot buffet breakfast is complimentary, as are snacks and drinks at the three-times weekly evening socials. There are BBQ grills available for guest use.

The Residence Inn Reno lies seven miles from the Reno-Tahoe International Airport, nine miles from the Reno Riverwalk District, and 17 miles from Washoe Lake State Park.

Contact

9845 Gateway Drive, Reno, NV, 89521, USA
Telephone: +1 7758538800 | Fax: +1 7758538805 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Airport shuttle
  • Beach / Sun umbrellas
  • Computer with internet
  • Conference rooms
  • Deck chairs / Lounge chairs
  • Elevator
  • Express check-in / out
  • Free WiFi in lobby
  • Gym
  • Laundry service
  • Non-smoking rooms
  • Outdoor swimming pool
  • Parking garage
  • Pets allowed
  • Restaurant
  • Terrace
  • Towels at the pool / beach
  • Washing machine
  • Wellness center / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Desk
  • Electric kettle
  • Hairdryer
  • Internet
  • Ironing board
  • Kitchen / Kitchenette
  • Microwave
  • Refrigerator
  • Room safe
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Whirlpool / Hot tub

Accessibility

  • Accessible parking
  • Accessible paths / hallways
  • Deaf accessibility equipment
  • Wheelchair accessible

For children

  • Child / Baby crib

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 12:00

Positive Reviews

Spacious and well equipped studios and suites

Guests have been impressed with the standard of the accommodation at the Residence Inn Reno, often describing the studios and suites as spacious. The units are also found to be well equipped with a fairly impressive selection of amenities, all of which are typically found to work well.

Enjoyable breakfast and evening social events

Guests have generally found the breakfast here to be above average. There appears to be a decent choice of cold and hot items available and guests have found the food to be well presented. The evening receptions have also gone down well, with guests appreciative of the chance to socialise over snacks and drinks.

Conveniently located hotel

Although there’s nothing particularly remarkable about the location of this hotel, guests have often appreciated being set back from the liveliest areas of Reno yet still remaining within easy reach of shops, dining spots, and entertainment.

Negative Reviews

Housekeeping service may disappoint

Guests report various issues with the standard of housekeeping service. The main problem seems to be that studios/suites are regularly not cleaned at all (even taking into account the three day service for long term guests). Furthermore, when guests reported the problem, some were still left without service.

Poor maintenance of grounds and common areas

The haphazard approach to cleaning appears to extend to the common areas and grounds of this hotel. Guests have noted unpleasant smells in the hallways and overflowing trash cans in the grounds.

Internal soundproofing could be better

Although this hotel is often found to be quiet, poor internal soundproofing may mean that this is only the case if there are no babies or dogs staying in nearby rooms.

Rating Overview

Rating trivago Rating Index based on 494 reviews across the web
8.3 /10
  • Expedia
    8.4 /10
  • Hotels.com
    8.4 /10
  • Other Sources
    8.1 /10
8.3 out of 10 based on 494 reviews