Comfort Suites Rochester

2085 Hylan Dr.Rochester14623USA
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About Comfort Suites Rochester

Catering to vacationing travelers and business travelers alike, the Comfort Suites Rochester Rochester features all-suites rooms with pull-out sofas, an indoor pool and gym, and a business center.

All rooms are smoke and pet-free, and feature separate areas for working and relaxing. Guests will find 25% more spacious suites compared to conventional hotel rooms. A microwave, mini-fridge, coffee maker and 20-plus cable channels with premium cable are included in well-appointed rooms.

A free hot breakfast is offered with items changed daily. Free Wi-Fi, and facilities for groups and meetings are also offered. Special rates are available to AAA members, seniors, and government and military personnel.

Facilities are available in-room for light meal preparation. A family restaurant is next door.

Marketplace Mall is a quick five-minute drive from the Comfort Suites Rochester Rochester. The Rochester Institute of Technology and the University of Rochester are roughly a ten-minute drive.

Contact

2085 Hylan Dr., Rochester, NY, 14623, USA
Telephone: +1(585)3346620 | Fax: +1(585)3349649 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Business center
  • Computer with internet
  • Elevator
  • Express check-in / out
  • Free WiFi in lobby
  • Gym
  • Indoor swimming pool
  • Non-smoking rooms
  • Parking garage

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Desk
  • Electric kettle
  • Hairdryer
  • Internet
  • Ironing board
  • Microwave
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Whirlpool / Hot tub

Accessibility

  • Accessible parking
  • Accessible paths / hallways
  • Deaf accessibility equipment
  • Wheelchair accessible

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 11:00

Positive Reviews

Clean and comfortable.

While some guests found that their rooms left a bit to be desired in the area of cleanliness, most appreciated the attention housekeeping gave to ensure rooms were cleaned thoroughly. Most guests found the Comfort Suites Rochester passed the white glove test.

Nice breakfast selection.

Many guests appreciated that the free hot breakfast offered good variety. From eggs to meat, and healthier items like yogurt and cereal, there was something for every taste. Items were replenished regularly.

Convenient location.

Situated close to restaurants and shopping, the location of the Comfort Suites Rochester is a plus for many guests. The Blue Cross Arena, Strong Memorial Hospital and downtown Rochester are within easy access. The Rochester International Airport is minutes away.

Negative Reviews

Starting to show its age.

Some guests felt this older hotel is in need of updating. Worn carpet, some dated furnishings, and older paint were starting to show signs of wear and tear. While some guests commented on newer bathrooms or a well-maintained property overall, some saw the need for improvement.

Inconsistent customer service.

While some guests felt that the front desk staff at the Comfort Suites Rochester were friendly and helpful, others felt customer service was lackluster. Several negative first impressions were made by occasionally unresponsive staff who were at times unpleasant.

Some nights noisier than others.

Despite being close to Interstate 390, guests can rest easy with no traffic noise. Where you might encounter noise, however, is from large groups such as sports teams. Some guests found team members and parents in large numbers in the pool and hallways, as well as in rooms with doors open, making it hard to sleep.

Rating Overview

Rating trivago Rating Index based on 1877 reviews across the web
8.3 /10
  • Expedia
    8.2 /10
  • partner_1500
    8.6 /10
  • Hotels.com
    8.3 /10
  • Other Sources
    7.8 /10
8.3 out of 10 based on 1877 reviews