Embassy Suites by Hilton San Juan Hotel

Name: Embassy Suites by Hilton San Juan Hotel
Address: 8000 Tartak Street, San Juan, Puerto Rico
Rating: 8.1

8000 Tartak StreetSan JuanPuerto Rico

Hotel

Show more hotels

Information
Reviews

About Embassy Suites by Hilton San Juan Hotel

Embassy Suites San Juan & Casino hotel is a ten minute walk from Isla Verde Beach and eight miles away from Luis Munoz Marin International Airport. Guests are offered an outdoor swimming pool with a waterfall and 37-inch flat-screen TVs in the rooms.

The two room suites include kitchenettes with refrigerators, microwaves and coffee makers and separate living and dining areas that have sitting areas. Upgraded suites add bedrooms. Room service is available.

The hotel offers an on-site casino with slot machines, a fitness center, a playground and a video arcade room, as well as a business center and a tour desk for information of the area and sightseeing.

Complimentary cooked-to-order breakfast that includes eggs and bacon is served in the dining room. There's also a free evening drink reception. The hotel has a poolside bar, a Latin bar cafe, a casual American-style diner and a steakhouse.

Embassy Suites San Juan & Casino is a 20-minute drive from Fort Buchanan and 14.4 km from the 16th-century fortification Castillo San Felipe del Morro.

Contact

8000 Tartak Street, San Juan, Puerto Rico
Telephone: +1(787)7910505 | Fax: +1(787)7917776 | Official Homepage

Top amenities

Free WiFi in lobby
WiFi in rooms
Pool
Spa
Parking
Pets
A/C
Restaurant
Hotel bar
Gym

All amenities

Hotel facilities

24-hour reception
Airport shuttle
Beach / Sun umbrellas
Bell service
Business center
Casino
Computer with internet
Concierge
Conference rooms
Deck chairs / Lounge chairs
Elevator
Express check-in / out
Free WiFi in lobby
Gym
Hotel bar
Hotel safe
Laundry service
Non-smoking rooms
Outdoor swimming pool
Parking garage
Pets allowed
Restaurant
Room service
Terrace
Towels at the pool / beach
Washing machine
Wellness center / Spa
WiFi in lobby

Room facilities

Air conditioning
Bathroom with bathtub
Bathroom with shower
Cable TV
Desk
Electric kettle
Fan
Hairdryer
Internet
Ironing board
Room safe
Telephone
Television
WiFi in rooms

Wellness / Spa

Body treatments
Massage
Whirlpool / Hot tub

Accessibility

Accessible parking
Accessible paths / hallways
Deaf accessibility equipment
Wheelchair accessible

For children

Child / Baby crib

Arrival / Departure

Check-in: 16:00
Check-out: 11:00

Positive Reviews

Spacious Room

Many guests were happy to find a very spacious suite/apartment with plenty of room to walk around and live in. There are kitchenettes and living/dining areas as well as a sofa bed for an extra guest to sleep in.

Beautiful Pool

The outdoor pool is said to be a very nice addition to relax and enjoy the water. Guests liked the waterfall and the lounge area with a poolside bar. The overall ambiance was a nice addition to the stay.

Good Cooked Breakfast

The cooked-to-order complimentary breakfast is raved about by many of those who stayed here. It is not usual to find cooks prepare omelets and various breakfast meats at no charge. A good change from the continental option.

Negative Reviews

Thin Walls to Overhear

Guests did not want to overhear other people's activities but they had no choice given the walls in between them were too thin to ignore any noise coming from other rooms. It got to be annoying and distracting for some guests after a while.

Inattentive Staff Members

Some guests got the impression the hotel's staff was working for work but did not put any effort into enjoying their work or making their guests feel welcomed. They felt treatment was too indifferent and not warm which was a major disappointment. They would not smile or have an interest in the guests' state of mind.

Bed Bugs & Cockroaches

Some guests had a run with unwelcomed guests in their rooms including being bit by bed bugs and finding roaches walking up and down, or ants picking up bits in the rooms. It was not a nice sight to see or be bit by the bugs.