Sheraton Puerto Rico & Casino

200 Convention BoulevardSan Juan00907Puerto Rico
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About Sheraton Puerto Rico & Casino

Sheraton Puerto Rico & Casino offers spectacular views facing the Bay of San Juan, and is adjacent to the Convention Center. This four diamond hotel features three on-site restaurants, a casino with 500 slots and 16 table games, and a spa.

Rooms at Sheraton Puerto Rico & Casino feature floor-to-ceiling windows, a flat-screen TV, workspace including a large desk, and signature Sheraton Sweet Sleeper beds.

The hotel features a 24-hour fitness studio, space for meetings and events, free wireless internet access in public areas, laundry services, 24-hour security and babysitting services.

There are three dining venues in the hotel: modern cuisine at Choices, drinks and snacks at District Bar, and meals, snacks and drinks with a view at the Pool Bar & Grille. A complimentary breakfast buffet is served daily in the Club Lounge.

Historic Old St Juan is minutes from the hotel, as is the international airport.

Contact

200 Convention Boulevard, San Juan, 00907, Puerto Rico
Telephone: +1(787)9933500 | Fax: +1(787)9933505 | Official Homepage

Top amenities

  • WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour room service
  • 24-hour reception
  • Beach / Sun umbrellas
  • Bell service
  • Business center
  • Casino
  • Computer with internet
  • Concierge
  • Conference rooms
  • Convenience store
  • Deck chairs / Lounge chairs
  • Elevator
  • Express check-in / out
  • Gym
  • Hotel bar
  • Hotel safe
  • Laundry service
  • Non-smoking rooms
  • Outdoor swimming pool
  • Parking garage
  • Pets allowed
  • Pool bar
  • Restaurant
  • Room service
  • Terrace
  • Towels at the pool / beach
  • Wellness center / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Desk
  • Electric kettle
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Ironing board
  • Room safe
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Beauty salon
  • Body treatments
  • Massage
  • Sauna
  • Steam room
  • Whirlpool / Hot tub

Accessibility

  • Accessible parking
  • Accessible paths / hallways
  • Deaf accessibility equipment
  • Wheelchair accessible

For children

  • Child / Baby crib

Arrival / Departure

  • Check-in: 15:00

Positive Reviews

Friendly, hospitable service

Almost every reviewer mentions the exceptional service they experienced at this hotel. Staff are credited with being efficient, welcoming and knowledgeable about the surrounding area. Several guests say the service was a highlight of their stay.

Excellent facilities

Many past guests of this hotel particularly enjoyed the pool area, saying the pool itself was clean, relaxing and an ideal temperature. According to reports, the view from this part of the hotel - and from rooms with windows facing the same way - is very picturesque. Guests also comment on the fitness center and casino, saying it was great to have access to these facilities.

Spacious, well laid-out rooms

The majority of guests were very pleased with their room. Comments range from compliments on the décor and layout to the ample amount of space and inclusion of useful amenities. According to reports, the standard of cleanliness here is high.

Negative Reviews

Breakfast and parking not included

The fact that breakfast and parking come at an additional cost was unwelcome for some guests, who were either unaware of this when booking, or found the extra charge too high.

A pricey option

Several reviewers say they felt the hotel was too expensive. Most of those guests enjoyed their stay, but some say the value for money was very poor.

Reception can be very busy

A surprising number of reviewers say they waited longer than they would have liked at reception when checking in or simply bringing queries to the staff. A few say they found staff to be unpleasant and rude, though these reports are rare.

Rating Overview

Rating trivago Rating Index based on 2974 reviews across the web
8.2 /10
  • ebookers.com
    10 /10
  • Other Sources
    7.9 /10
8.2 out of 10 based on 2974 reviews