Royal Palm Hotel

8 Palm Boulevard, New Town CentreUmhlanga4320South Africa
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About Royal Palm Hotel

Ideal for both recreational and business travel, the Royal Palm Hotel is a refined property that supplies contemporary apartments, on-site dining and a fitness centre. Enviably positioned on Palm Boulevard, the hotel is opposite the popular Gateway Shopping Centre, one of the largest of its kind in the world.

Ranging from a double room to a three-bedroom penthouse, the accommodations at the Royal Palm Hotel bring style and opulence to the forefront. Each option incorporates a private balcony, air conditioning, fridge, flat-screen satellite TV and coffee/tea-making facilities.

A 24-hour reception guarantees that help is always available from the multilingual staff members. Wi-Fi and secure parking are both free to use.

THYME@ROYAL PALM is the hotel's sophisticated dining option. Along with scrumptious international dishes that are given a modern twist, guests can sample exotic cocktails in the restaurant's bar area.

From the hotel, the Kwazulu-Natal Sharks Board is a ten-minute walk. Further afield, the Umhlanga Beach is around two-and-a-half kilometres away.


8 Palm Boulevard, New Town Centre, Umhlanga, 4320, South Africa
Telephone: +27(31)581 8000 | Fax: +27(31)581 8002 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Airport shuttle
  • Bell service
  • Business center
  • Computer with internet
  • Concierge
  • Conference rooms
  • Elevator
  • Free WiFi in lobby
  • Gym
  • Hotel bar
  • Hotel safe
  • Laundry service
  • Non-smoking rooms
  • Parking garage
  • Restaurant
  • Room service
  • Terrace
  • Wellness center / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Balcony / Patio
  • Bathroom with bathtub
  • Bathroom with shower
  • Desk
  • Electric kettle
  • Flatscreen TV
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Ironing board
  • Kitchen / Kitchenette
  • Microwave
  • Refrigerator
  • Room safe
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms


  • Accessible parking
  • Accessible paths / hallways
  • Wheelchair accessible

For children

  • Childcare / Babysitting

Arrival / Departure

  • Check-in: 14:00
  • Check-out: 10:00

Positive Reviews

Ideal location next to Gateway Shopping Centre

Guests have a strong fondness for the location of this hotel. This is mainly due to the property's close proximity to the popular and large Gateway Shopping Centre, which is enviably situated just across the street.

Spacious, stylish and well-equipped rooms

The hotel's rooms are highly regarded by travellers. The rooms are defined for their spacious nature, while the design is also said to be welcoming and eye-catching. Furthermore, the rooms are described as containing comfortable beds and convenient amenities.

Professional service from reception staff

The customer service is a feature of the hotel that pleases guests. Along with other staff members, the front desk personnel are especially commended for their efficient, friendly and professional nature when dealing with those staying at the property.

Negative Reviews

Limited views provided

One negative about select rooms at the hotel is the views that are offered. Guests claim that these views are unappealing due to typically overlooking residential areas/the neighbouring shopping centre, which ultimately takes away from the private balcony experience of the rooms.

Wi-Fi in need of an upgrade

The Wi-Fi is an aspect of the hotel that generates negative feedback from guests. In particular, the speed of the Wi-Fi service is said to be slow and frustrating to use.

Breakfast not the best

The breakfast experience doesn't score the highest marks overall from travellers that stay at the hotel. Along with certain hot food items receiving criticism, the service during breakfast is also something that can apparently be disappointing.

Rating Overview

Rating trivago Rating Index based on 452 reviews across the web
8 /10
  • Expedia
    8.2 /10
    8.3 /10
    9.0 /10
  • Other Sources
    7.7 /10
8 out of 10 based on 452 reviews