Mercure Wien City

Hollandstr. 3-5Vienna1020Austria
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About Mercure Wien City

Centrally located in historic Leopoldstadt, the Mercure Wien City is steps away from St. Stephen's Cathedral and the Spanish Riding School.

The air-conditioned guest rooms offer complimentary Wi-Fi, flat-screen televisions, and laptop safes. A light room service menu is available 24-hours and most of the hotel's 122 rooms are smoke-free.

International travellers may appreciate the Mercure Wien City's airport shuttle, 24-hour front desk, and multilingual staff. Laundry facilities, car rentals, and concierge services, including tour/ticket assistance, are also available.

A hot buffet breakfast is served daily in the restaurant and from 9am in the patio garden. The hotel bar, Belvedere, is open 24/7.

Guests can walk to the Karmeliter Market in about 15 minutes, or to the Prater in about 30 minutes. The Vienna State Opera, Hofburg Imperial Palace, and Burgtheater are also nearby.

Contact

Hollandstr. 3-5, Vienna, 1020, Austria
Telephone: +43(1)213130 | Fax: +43(1)21313230 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • 24-hour room service
  • Airport shuttle
  • Business center
  • Computer with internet
  • Conference rooms
  • Elevator
  • Free WiFi in lobby
  • Hotel bar
  • Hotel safe
  • Hypoallergenic rooms
  • Laundry service
  • Non-smoking rooms
  • Parking garage
  • Room service
  • Terrace
  • Wellness center / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Cable TV
  • Central heating
  • Cosmetic mirror
  • Desk
  • Electric kettle
  • Fan
  • Flatscreen TV
  • Free WiFi in rooms
  • Hairdryer
  • Hypoallergenic bedding
  • Internet
  • Ironing board
  • Refrigerator
  • Room safe
  • Satellite TV
  • Television
  • WiFi in rooms

Wellness / Spa

  • Massage

Accessibility

  • Accessible paths / hallways
  • Wheelchair accessible

For children

  • Child / Baby crib

Arrival / Departure

  • Check-in: 14:00
  • Check-out: 11:00

Positive Reviews

Quiet and convenient location.

Guests rave about the location, as the hotel is set on the quieter side of the canal and most find the nights very peaceful and quiet. It is well connected by public transportation. With the Schwendplatz station within a few minutes walk, guests can quickly and easily take the U-Bahn to any of the central Vienna sights and attractions. The historic city centre is only about fifteen minutes away on foot.

Clean and roomy rooms.

Most guests find the rooms to be sparkling clean, with comfortable, modern furnishings. Some describe the rooms as spacious, while others note that the rooms are not so much large as very efficiently arranged. Kids of all ages love the rubber duckie in the bathroom. The beds are generally described as very comfortable, if on the firmer side, and guests in the Privilege Rooms appreciate their extra touches, such as the complimentary minibar and Nespresso machine.

Friendly, helpful staff.

The front desk generally receive high marks for their friendly, professional service. Tourists were pleased to receive maps and directions to nearby sights upon check-in, and the few guests who had trouble accessing the complimentary Wi-Fi were pleased to find that the reception staff could sort their troubles out quickly and cheerfully.

Negative Reviews

Climate control issues...

Though most guests found the temperature in their room to be comfortable, the air conditioning in the guest rooms cannot be set below 20C, which a few guests found too warm.

For your information...

Though most guests rate the customer service highly, an unlucky smaller group found the reception staff on duty to be uninformed about restaurants and attractions in the area.

Don't drink the water...

A few guests were unpleasantly surprised by the price tags on the bottled water in standard rooms.

Rating Overview

Rating trivago Rating Index based on 1988 reviews across the web
8 /10
  • ebookers.com
    7.7 /10
  • Other Sources
    7.9 /10
8 out of 10 based on 1988 reviews