Best Western Plus Swan Hotel

Sadler StreetWellsBA5 2RXUnited Kingdom
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About Best Western Plus Swan Hotel

The Best Western Plus Swan Hotel in the city of Wells is a fifteenth century coaching inn, located conveniently in the city centre and opposite Wells Cathedral.

Rooms at Best Western Plus Swan Hotel, include all modern conveniences.  Ranging from standard, to superior and deluxe; there are also self catering options.  All are designed to ensure that guests’ individual expectations are exceeded.

Dating back to 1422, this coaching inn features 4-poster beds and log fires. Limited car parking is available here.  Additional facilities include a delightful walled garden and impressive areas for business, conference and social events.

The AA rosette awarded Restaurant menus draw upon the area’s extensive range of produce, plus the amiable bar is 'the' place for teas, coffees and snacks.

The cities of Bath and Bristol are a short drive away and the Mendip Hills, Wookey Hole, Cheddar Gorge and Glastonbury, are all within easy reach.


Sadler Street, Wells, BA5 2RX, United Kingdom
Telephone: +44(1749)836300 | Fax: +44(1749)836301 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour room service
  • 24-hour reception
  • Bell service
  • Business center
  • Computer with internet
  • Concierge
  • Conference rooms
  • Express check-in / out
  • Free WiFi in lobby
  • Gym
  • Hotel bar
  • Hotel safe
  • Laundry service
  • Non-smoking rooms
  • Parking garage
  • Restaurant
  • Room service
  • Terrace
  • WiFi in lobby

Room facilities

  • Bathroom with bathtub
  • Bathroom with shower
  • Central heating
  • Desk
  • Electric kettle
  • Fan
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Ironing board
  • Kitchen / Kitchenette
  • Room safe
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Sauna
  • Steam room


  • Wheelchair accessible

For children

  • Child / Baby crib

Arrival / Departure

  • Check-in: 14:00
  • Check-out: 11:00

Positive Reviews

Lovely staff

Helpful on every front and informative, they’ll do everything they can to make sure that you get the most out of your stay here. Cleaning staff are thorough; as are bar and restaurant personnel.

Heavenly food

Who would have expected anything else – directly opposite Wells Cathedral! Breakfast and evening menus are 1st class quality, imaginative and substantial.

What a location!

Wells must be one of England’s truly hidden gems A smaller version of York or Canterbury – though not as commercialised. The city’s joys can be accessed, just by setting foot outside the hotel door. An inspiring setting!

Negative Reviews

Hot club: cold hotel

There’s a noisy night club next door. Celebrations go on well into the night! That’s the only hotspot though … at night, the heating goes off at the hotel and temperatures plummet. Brr!

The draft of discontent

There’s no draught beer in the bar! Solution: put your coat on and venture out to one of the many neighbouring and hospitable hostelries.

Water for the price of wine

Having extracted the not inconsiderable tariff, you then must pay even more for water… water!! Then, heaven’s above: in the room,your attention is drawn to indifferent quality tea bags + the fact that there’s no minibar or refrigerator here either.

Whatever you do: don’t complain!

If you are considered to be a difficult guest, you’ll probably be allocated a room in the Coach House; a punishment you may wish to avoid.

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Rating Overview

Rating trivago Rating Index based on 476 reviews across the web
8.5 /10
    9.0 /10
  • Other Sources
    8.0 /10
8.5 out of 10 based on 476 reviews