Hotel Quality Inn West Springfield

1150 Riverdale StreetWest Springfield01089USA

About Hotel Quality Inn West Springfield

The Hotel Quality Inn West Springfield is a pet-friendly hotel that provides easy access to some of the area's major roadways and attractions. Guests also praise it for offering excellent customer service.

Accommodations at this property come equipped with high-speed wireless Internet access, plus cable TV and available pay-per-view movies. Guests also get radios, free newspapers, microwaves, refrigerators, coffee makers, hair dryers, irons and ironing boards.

This property has an outdoor pool, fitness room and laundry facilities, plus fax and copy machines. Additionally, the Hotel Quality Inn West Springfield is a smoke-free hotel.

There is an on-site restaurant at this hotel. Furthermore, guests can start their days with a free continental breakfast buffet.

The hotel is five miles from Holyoke Mall. It's also a 15-minute drive from the Six Flags New England theme park. Furthermore, the Pan African Historical Museum is under four miles from this property.


1150 Riverdale Street, West Springfield, MA, 01089, USA
Telephone: +1(413)7397261 | Fax: +1(413)7378410 | Official Homepage

Top amenities

  • WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Computer with internet
  • Conference rooms
  • Convenience store
  • Elevator
  • Express check-in / out
  • Gym
  • Hotel safe
  • Indoor swimming pool
  • Laundry service
  • Non-smoking rooms
  • Outdoor swimming pool
  • Parking garage
  • Pets allowed
  • Restaurant
  • Washing machine
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Electric kettle
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Ironing board
  • Room safe
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms


  • Accessible parking
  • Wheelchair accessible

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 11:00

Positive Reviews

Fabulously Attentive Staff Members

Guests spoke very favorably about the staff and sometimes took the time to specifically mention employees by name in their reviews. They said the employees consistently did anything they could to make stays as good as possible, and usually had upbeat, accommodating attitudes during conversations.

The Rooms Are Clean and Appealing

There was a general opinion that the housekeepers and maintenance staff associated with this property seem to take great pride in their jobs and do things in a very meticulous manner. This property has undergone some maintenance, and guests loved the outcome of those efforts, along with the general tidiness of the accommodations.

A Great Value for the Area

Many guests who identified themselves as being familiar with hotel rates in the area said the prices offered here were among the best around. Some guests even said they make it a habit to stay here when they want good-quality accommodations on a modest budget.

Negative Reviews

Loud Highway Noises

Many rooms here face the highway, and guests who were placed in those accommodations frequently had trouble sleeping due to the noise level of the passing traffic. With that in mind, it's smart to bring a pair of earplugs, or see if you can get put into a room that's as far away from traffic as possible.

Breakfast Needs Improvement

Although guests generally liked that this property offers a free breakfast, there were numerous comments that the items offered weren't great. For example, guests said they would have liked to see healthier fare, and noted that some items tasted a little stale.

Elevator Should Be Upgraded

Guests who used the elevator at this hotel said it was often slow or jerky. Some guests said it broke down frequently too, but was swiftly repaired.

Rating Overview

Rating trivago Rating Index based on 1785 reviews across the web
7.2 /10
  • partner_1500
    7.6 /10
  • Other Sources
    7.1 /10
7.2 out of 10 based on 1785 reviews