Hotel Hilton York

1 Tower StreetYorkYO1 9WDUnited Kingdom
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About Hotel Hilton York

Steeped in History, the Hotel Hilton York is a four star hotel where you stay in modern comfort, yet in a historic context.

The airy rooms have opening windows, 32 inch TV and on-demand movies, with Wi-Fi available, for added luxury treat yourself to a suite.

Ideal for work or play, at Hotel Hilton York there is a choice from eight function rooms for up to 180 people. A conservatory and the purpose-built wedding suite make it perfect for that all-important event.

The choice is there for guests to enjoy drinks and snacks in Tower's Lounge and Bar, a superb meal in Tower's Restaurant, or simply order a meal from room service in the comfort of their own room.

With plenty to see and do, York has history for everyone, ranging from the Jorvik Viking Centre, the Dungeon, and the Railway Museum even to the excitement of York Racecourse “The Ascot of the North”.

Contact

1 Tower Street, York, YO1 9WD, United Kingdom
Telephone: +44(1904)648111 | Fax: +44(1904)610317 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Business center
  • Computer with internet
  • Concierge
  • Conference rooms
  • Elevator
  • Express check-in / out
  • Free WiFi in lobby
  • Gym
  • Hotel bar
  • Hotel safe
  • Laundry service
  • Non-smoking rooms
  • Parking garage
  • Restaurant
  • Room service
  • Wellness center / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with shower
  • Central heating
  • Electric kettle
  • Hairdryer
  • Internet
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms

Accessibility

  • Accessible parking
  • Accessible paths / hallways
  • Deaf accessibility equipment
  • Wheelchair accessible

For children

  • Child / Baby crib

Arrival / Departure

  • Check-in: 16:00
  • Check-out: 12:00

Positive Reviews

Located in the Historic Centre

The hotel is very well located for visitors wishing to experience York's history and attractions. The railway station is within walking distance or five minutes by taxi. The business visitor is well catered for with a choice of meeting facilities and restaurants.

Friendly and Efficient Staff

All personnel are willing to go the extra mile: guests who requested an anti-allergenic duvet and pillows were provided with them immediately. The beds are comfortable and the showers work well.

Impressive Catering Options for All

The breakfast is splendid, as one would hope in Yorkshire! You can order your breakfast to be delivered by room-service. The Hilton York hotel is in the centre of this city, and allows a choice of local restaurants and attractions.

Negative Reviews

The Standard Technically

The greatest number of criticisms is that the hotel is “tired”, and needs updating. Heating in the room was either on or off with no adjustment, there are plumbing noises. Sometimes sounds from the corridor and adjoining rooms intrude, possibly entertaining but not desirable. The TV is not up to modern standards, it annoys guests to have to pay extra for Wi-Fi, particularly as it is not consistent in quality.

The Service

Criticisms arise principally from staff being over-stretched at peak times, for example at busy check-in and check-out times, and when retrieving cars. The charge for the parking valet service is very steep. Guests noted that the breakfast from room-service was cold, another had to wait a long time for breakfast in the restaurant, but resolved to arrive earlier in future! At the other end of the digestive process Guests complained of poor quality toilet paper.

As a Place to Say

The Hilton York Hotel enables you to enjoy the attractions of York, but would benefit from updating.

Rating Overview

Rating trivago Rating Index based on 4313 reviews across the web
7.8 /10
  • Other Sources
    7.6 /10
7.8 out of 10 based on 4313 reviews